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Case 1: Jack Nelson’s Problem
What do you think is causing some of the problems in the bank’s home office and branches?
Lack of communication
High employee turnover
Lack of training
In my point of view, the main reason for causing the problem is lack of communication between the Main office and branches. Due to no decision making empowerment this lead to high employee turnover by hiring new employees without getting approvals from the Main Office. Another reason will be lack of training for the employees, which explain why Ruth Nelson was unable to explain the functions of the machine.

Do you think setting up an HR unit in the main office would help?
YES! Setting up an HR unit will help the main office to prevent from high employee turnover and will manage the transactional activities of a company for acquiring talented employees, training new hires, existing managers and employees, compensating, attending to labour relations, health, safety, and fairness concerns and also who will assist in growth in employees carrier .It is greatly contribute to the overall company direction and the accomplishment of its goals and objectives.

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What specific functions should an HR unit carry out? What HR functions would then be carried out by supervisors and other line managers? What role should the Internet play in the new HR organization?
HR will help to carry out the 5 elements planning, organizing, staffing, leading and controlling as a part of the management process. By having the proper staffing this will provide qualified job applicants, analyst the job, planning labour needs, orienting and training new employees, incentives and benefits, compensation and employee commitment.

The supervisors and other line managers will work closely with HR department. The line managers will need to orient and integrate new hires, maintain their health, ensure the employees not overworked which will lead to resignation. The line managers/supervisor will need to do a quarterly or yearly staff appraising and provide competitive incentive according to their performance and this will help the line manager/supervisor work closely with the employee.

The Internet is the most significant source in corporate world. The management may come up by providing quality online training to upskill the employee. For those who are not working in the same branch, the employee may able communicate not only to HR but also other department via email or instant messaging (IM).Having internet will also help HR to monitor closely on the employee and the branch performance.

I feel Jack should definitely report to his President and discuss about the action that should be taken to make sure the company is on the right track.

Case 2: Siemens Builds a Strategy Oriented HR System
Based on the information in this case, provide examples for Siemens of at least four strategically required organizational outcomes, and four required workforce competencies and behaviours.

organizational outcomes
Aligning with goals – A strategic planning process gives a great opportunity to help the team reach alignment on the organization’s goals.

Defining success – Determining these benchmarks now makes it easier to track progress, and helps the organization recognize when it has successfully reached the goal.
Better allocation of resources – Setting strategic priorities naturally filters budget and manpower to the goals and areas deemed most important to the health and success of your organization.

Strategy Execution – where the high level plan is translated into more operational planning and action items
Workforce competencies and behaviours
Ability to learn on a continuing basis
Achieving goal with teamwork
Ability to adapt to a different nationalities , cultures and language
Participate in training and development
Identify at least four strategically relevant HR policies and activities that Siemens has instituted in order to help human resource management contribute to achieving Siemens’ strategic goals.

Training and Development
Employee Engagement
Talent Management
Provide a brief illustrative outline of a strategy map for Siemens.

Case 3: Carter Cleaning Company – The Job Description
What should be the format and final form of the store manager’s job description?
A store manager’s job description should include:
Job specifications
Job Identification
Job Summary
Responsibilities and Duties
Decision-making authority
Standards of performance
Working conditions
Is it practical to specify standards and procedures in the body of the job description or should these be kept separate?
It is practical to specify standards and procedures in the body of the job description because the job description should contain the standards of the company that they expect the employees to comply with and to perform their responsibilities and duties. Also to include the procedures and standards that are important and relevant for the applicants to comply with like performance in the company. It depends on the type of job under discussion as to what the standards to include.

How should Jennifer go about collection the information required for the standards, procedures and job description?
Jennifer may collect the information required for the standards, procedures and job description by following:
Conducting survey
Job analysis
Work sampling
What, in your opinion, should the store manager’s job description look like and contain?
Job Title: Store manager
Company name: Carter Cleaning Company
Job Summary: Retail store manager to be responsible for the overall store management. Directing all store activities in such a way that quality work is produced, customer relations and sales are maximized and profitability is maintained through effective control of labour supply and energy costs
Job Descriptions:
Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.

Complete store administration and ensure compliance with policies and procedures.

supervising employees
Schedule employees
Delegate daily assignments
Implement promotional campaigns
Track inventories
Analyze and report sales data
Coordinate merchandise shipments
Prepare annual budget
Schedule expenditures
Analyze variances
Initiate corrective actions
Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
Protect employees and customers by providing a safe and clean store environment
Manage all controllable costs to keep operations profitable
Manage stock levels and make key decisions about stock control
Analyze sales figures and forecast future sales

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