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            Quality management refers to the
process to the process by which a firm ensures the goods and services offered
are in the right quality. The process entails the firm narrowing down to the
components used in the manufacture of the goods and services in the firm. This
mainly constitutes evaluating the main components in ensuring the quality of
goods and services in the industry. These components include the quality
planning, quality assurance among others. Firms in the industry have to be
forced to adhere to the laid standards as well as the quality standards in the
market. This has not started today as even in the past the firms had to be
monitored as well as their products be checked to ensure they meet the quality
standards before being released in the market. This led to emergence of experts
who were entrusted with the responsibility of checking the quality of the goods
and services offered by firms. One such quality expert was Dr. Kaoru Ishakawa.

Dr. Kaoru Ishikawa
was a quality expert who was born in 1915 in Tokyo, Japan. Dr. Kaoru Ishakawa
had seven brothers and was the oldest son to Ichiro Ishikawa (Vincent, Vliet,
2014). The prominent quality expert studied engineering and applied chemistry
at the University of Tokyo and he graduated in 1939. It is during this time
that Dr. Kaoru Ishikawa started his career as a professional quality expert.
After graduating from the University, he secured and worked as a naval
technical officer for some years. He later got another job with Nissan Liquid
Fuel Company and worked with the company for seven. The onset of Dr. Kaoru
Ishikawa`s career as a quality expert began in 1947 when he became an associate
professor at the University of Tokyo. The next year, he took over the Musashi
Institute of Technology where he was in charge of it.

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The official
profession of Dr. Kaoru Ishikawa began when he was 34 years old after joining
Japan Union of Scientists and Engineers which is a quality oriented company
(Vincent, Vliet, 2014). The company business operations entailed looking for
what needed to be done as well as areas to be improved in order to boost the
quality and this was done in a research group. This offered him with a good
opportunity to advance his career as a quality expert since he was able to make
a lot of discoveries through the researches in this field of quality. In
addition, the country`s industrial sector had been affected adversely by the
World War II which had just ended hence the country needed a lot of experts in
the field of quality to boost production of goods and services. During this
period, Dr. Kauro Ishikawa demonstrated very good leadership hence he was able
to lead a huge number of people in a bid to achieve a common set goals and
objectives. It was during this time that he wrote a variety of books as well as
developing several quality principles. He also supported the works of the other
quality experts as well as adding to their knowledge on quality in a bid to
make their principles consistent with the nation`s quality system.

Dr. Kaoru Ishikawa
became approved as a full professor in 1960 at the University of Tokyo in the
Faculty of Engineering. In 1962, with the aid of his research group on control
quality he invented the quality circles concept. The whole process had started
as a mere experiment intended to determine impact of leaders having some
quality knowledge on a firm. The quality expert encouraged integrations of the
concepts of quality control across various levels of business and this later
become an important aspect in total quality management system even though his
concept faced some resistance at first.

Dr. Kaoru Ishikawa
sunset came in 1989 leaving behind a vast knowledge and lessons to be learnt
from him. At the time of his death, he was the director of quality control
circle. He made a variety of contributions to the development of various
quality control techniques. The major contributions of Dr. Kaoru Ishikawa in
quality control field are as follows.


Company –wide quality control is
one of the major contribution made by Dr. Kaoru Ishikawa. This is a quality
initiative that he started back in 1950s after Deming and Juran`s coming. This
concept of company- wide quality control was way beyond the quality of products
in a frim but rather integrating the quality of the after sakes services of a
business firm, company quality terms as well as quality management in a firm.
The benefits of the company-wide quality control included the following;
reducing mistakes, improving the quality in a business firm. Increased
reliability on quality, reduction in both operational and production costs and
finally enhancing development of appropriate guidelines on production
(Ishikawa. K.,1985).


Quality circle is another concept
that was invented by Dr. Kaoru Ishikawa in Japan. This concept got a worldwide
acceptance as it was very beneficial and still useful in today’s management of
a firm. This is because this concept encourages integration of quality control
in various department and operations of a firm. This is because Dr. Kaoru
Ishikawa encourage even the top management of a firm to adopt and support
quality circle in their firm in order to perform well in the industry.


Dr. Kaoru Ishikawa also made
significant contributions in the field of quality improvement and enhancement.
This concept involved ensuring the quality of the goods produced were
considered right from the time process of production starts in a firm
throughout the production life cycle of the product rather than emphasizing on
the quality of the products at its final stages of production. Dr. Kaoru
Ishikawa believed that the quality of the goods did not only improve the
performance of a business firm in the industry but also increased customer
satisfaction in the market (Evans & Lindsay, 2008. This required that the
firm maintain the quality of its goods in the industry.


Finally, Dr. Kaoru Ishikawa
invented the fishbone diagram which is often referred as cause and effect
diagram. This has helps a lot of firms in the industry to identify the root
cause of their poor or good performance in the industry. This has enabled the
firm to boost their performance significantly in the industry by incorporating
this type of concept in their operations. The management adopts this strategy
in a bid to determine the causes of poor performance of the firm in the

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